Assertiveness at work : a practical guide to handling awkward situations / Ken Back and Kate Back.

Publisher: London : McGraw-Hill, 2005Edition: 3rd edition.Description: vii, 207 pages illustrations in black and white ; 23 cm.Content type: text Media type: unmediated Carrier type: volume ISBN: 9780077114282 (pbk.) :.Subject(s): Assertiveness (Psychology) | Interpersonal communication | Hospitality industry -- Personnel management

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
4 Week Loan	City Campus Library Level 4 Lending	158.26 BAC (Browse shelf(Opens below))	1	Available		3230317810

This edition originally published: 1999.

Includes index.

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