Management of event operations [electronic resource] / Julia Tum, Philippa Norton, J. Nevan Wright.
By: Tum, Julia [author.]
.
Contributor(s): Norton, Philippa [author.] | Wright, J. Nevan [author.].
Series: Events management series. Publisher: Amsterdam : Elsevier Butterworth-Heinemann, 2006Description: xxiii, 279 p. : ill.ISBN: 9780080455747 (e-book).Subject(s): Special events -- Management | Customs and Folklore | Sales & marketing | Production & quality control management | Hospitality & service industriesGenre/Form: Electronic books.Online resources: View this item online Also available in printed form ISBN 9780750663625Summary: An introduction to the management of operations and project planning for the event planner and venue provider, this work examines quality in the events industry, and its effect on customer satisfaction, resource efficiency and event success. The Management of Event Operations: project management, planning and customer satisfaction provides an introduction to the management of operations for the event planner and venue provider. Taking an holistic view of an event enterprise, it links the traditional topics within operations management to present a coherent and hands-on approach specifically for the events manager. The approach is pragmatic and is dictated by practical consequences and considerations, which are so important to an event manager who balances many views and needs from diverse stakeholders.
| Item type | Current library | Call number | Status | Notes | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
e-book
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Digital Library Digital Library Browns ebook | 394.206 EBOOK (Browse shelf(Opens below)) | Not for loan | Use your City Account login details. | 3230250344 |
Includes bibliographical references (p. 272-274) and index.
An introduction to the management of operations and project planning for the event planner and venue provider, this work examines quality in the events industry, and its effect on customer satisfaction, resource efficiency and event success. The Management of Event Operations: project management, planning and customer satisfaction provides an introduction to the management of operations for the event planner and venue provider. Taking an holistic view of an event enterprise, it links the traditional topics within operations management to present a coherent and hands-on approach specifically for the events manager. The approach is pragmatic and is dictated by practical consequences and considerations, which are so important to an event manager who balances many views and needs from diverse stakeholders.
Also available in printed form ISBN 9780750663625
Electronic reproduction. Askews and Holts. Mode of access: World Wide Web.
