TY - BOOK AU - Pilkington,Mark TI - Retail therapy: why the retail industry is broken, and what can be done to fix it SN - 9781472965103 (hbk.) : U1 - 658.87 23 PY - 2019/// CY - London PB - Bloomsbury Business KW - Electronic commerce KW - Competition N1 - Includes bibliographical references and index ER -