TY  - BOOK
AU  - Lilley,Roy C.
TI  - Dealing with difficult people
SN  - 9780749456603 (pbk.) :
AV  - HF5548.8 .L493 2010
U1  - 658.4 
PY  - 2010///
CY  - London
PB  - Kogan Page
KW  - Psychology, Industrial
KW  - Interpersonal conflict
KW  - Problem employees
N1  - Formerly CIP; Includes bibliographical references (p. [149-150] )
ER  -