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1.
Training and development for the hospitality industry / Debra F. Cannon, Catherine M. Gustafson.

by Cannon, Debra F | Gustafson, Catherine M.

Publisher: Lansing, Mich. : Educational Institute, American Hotel & Lodging Association, c2002Availability: Items available for loan: City Campus Library (1). Location(s): Level 5 Lending 647.940 CAN.
2.
Hospitality business development / Ahmed Hassanien, Crispin Dale, Alan Clarke.

by Hassanien, Ahmed [author.] | Dale, Crispin [author.] | Clarke, Alan, 1956- [author.].

Publisher: Oxford : Butterworth-Heinemann, 2010Copyright date: ©2010Availability: Items available for loan: City Campus Library (6). Location(s): Level 5 Lending 647.940 HAS.
3.
Tourism and hospitality marketing : a global perspective / Simon Hudson.

by Hudson, Simon [author.].

Publisher: Los Angeles, Calif. ; London : SAGE, 2008Availability: Items available for loan: City Campus Library (5). Location(s): Level 4 Lending 338.479 HUD.
4.
Essentials of organisational behaviour / Laurie J Mullins.

by Mullins, Laurie J.

Edition: 2nd ed.Publisher: Harlow : Financial Times Prentice Hall, c2008Availability: Items available for loan: City Campus Library (1). Location(s): Level 5 Lending 658.4 MUL.
5.
Principles of management for the hospitality industry / Dana Tesone.

by Tesone, D. V. (Dana V.) [author.].

Publisher: Amsterdam : Elsevier/Butterworth-Heinemann, 2010Copyright date: ©2010Availability: Items available for loan: City Campus Library (2). Location(s): Level 5 Lending 647.940 TES.
6.
Leadership and management development : developing tomorrow's managers / Kevin Dalton.

by Dalton, Kevin.

Publisher: Harlow : Financial Times Prentice Hall, 2010Availability: Items available for loan: City Campus Library (1). Location(s): Level 5 Lending 658.407 DAL.
7.
Billion-dollar lessons : what you can learn from the most inexcusable business failures of the last 25 years / by Paul B. Carroll and Chunka Mui.

by Carroll, Paul, 1957- | Mui, Chunka, 1962-.

Publisher: London : Penguin, c2009Availability: Items available for loan: City Campus Library (1). Location(s): Level 5 Lending 658.401 CAR.
8.
Inspiring leaders / edited by Ronald J. Burke and Cary L. Cooper.

by Burke, Ronald S [editor.] | Cooper, Cary L [editor.].

Publisher: London : Routledge, 2006Copyright date: ©2006Availability: Items available for loan: Riverside Campus Library (1), City Campus Library (1). Location(s): Riverside Staff Development 658.4092 BUR, Level 5 Lending 658.4092 BUR.
9.
Developing management skills for leadership / Chris Parker, Brian Stone.

by Parker, Chris | Stone, Brian, 1959-.

Publisher: Harlow : FT Prentice Hall, 2003Availability: Items available for loan: Riverside Campus Library (1). Location(s): Riverside Staff Development 658.4092 PAR.
10.
Essentials of organisational behaviour / Laurie J. Mullins.

by Mullins, Laurie J [author.].

Edition: Third edition.Publisher: Harlow : Financial Times Prentice Hall, 2011Copyright date: ©2011Availability: Items available for loan: City Campus Library (2). Location(s): Level 5 Lending 658.4 MUL.
11.
Leadership and management development / Jan Carmichael ... [et al.].

by Carmichael, Jan.

Publisher: Oxford : Oxford University Press, 2011Availability: Items available for loan: City Campus Library (1). Location(s): Level 5 Lending 658.409 CAR.
12.
How to lead / Jo Owen.

by Owen, Jo.

Edition: 3rd ed.Publisher: Harlow : Prentice Hall, 2011Availability: Items available for loan: City Campus Library (1). Location(s): Level 5 Lending 658.409 OWE.
13.
Not bosses but leaders : how to lead the way to success / John Adair.

by Adair, John Eric, 1934- [author.].

Edition: Third editionPublisher: London : Kogan Page, 2009Copyright date: ©2009Availability: Items available for loan: City Campus Library (1). Location(s): Level 5 Lending 658.409 ADA.
14.
The McKinsey way : using the techniques of the world's top strategic consultants to help you and your business / Ethan M. Rasiel.

by Rasiel, Ethan M.

Publisher: London : McGraw-Hill, 1999Availability: Items available for loan: City Campus Library (1). Location(s): Level 5 Lending 658 RAS.
15.
The theory of hospitality and catering : for levels 3 and 4 / by David Foskett, Patricia Paskins.

by Foskett, David, 1951- [author.] | Paskins, Patricia [author.].

Edition: Twelth edition.Publisher: London : Hodder Education, 2011Copyright date: ©2011Availability: Items available for loan: City Campus Library (4). Location(s): Level 5 Lending 647.95 FOS.
16.
Assertiveness at work : a practical guide to handling awkward situations / Ken Back and Kate Back.

by Back, Ken [author.] | Back, Kate [author.].

Edition: 3rd editionPublisher: London : McGraw-Hill, 2005Availability: Items available for loan: City Campus Library (1). Location(s): Level 4 Lending 158.26 BAC.
17.
Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.

by Ford, Robert C | Sturman, Michael C. (Michael Craig) | Heaton, Cherrill P.

Publisher: [Andover] : Cengage Learning, 2012Availability: Items available for loan: City Campus Library (1). Location(s): Level 5 Lending 647.940 FOR.
18.
Hospitality marketing : principles and practice / David Bowie and Francis Buttle.

by Bowie, David, 1951- [author.] | Buttle, Francis [author.].

Edition: Second edition.Publisher: Oxford : Elsevier/Butterworth-Heinemann, 2011Copyright date: ©2011Availability: Items available for loan: City Campus Library (2). Location(s): Level 5 Lending 647.068 BOW.
19.
Preventing stress in organizations : how to develop positive managers / Emma Donaldson-Feilder, Joanna Yarker and Rachel Lewis.

by Donaldson-Feilder, Emma [author.] | Yarker, Joanna [author.] | Lewis, Rachel, 1973- [author.].

Publisher: Chichester : Wiley-Blackwell, 2011Copyright date: ©2011Availability: Items available for loan: City Campus Library (1). Location(s): Level 5 Lending 658.409 DON.
20.
Tourist customer service satisfaction : an encounter approach / Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.

by Noe, Francis P, 1939- | Uysal, Muzaffer | Magnini, Vincent P.

Publisher: Oxon : Routledge, 2010Availability: Items available for loan: City Campus Library (1). Location(s): Level 5 Lending 647.94 NOE.
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